Refund Policy

At Wild Print (“we,” “our,” or “us”), customer satisfaction is our top priority. We strive to deliver high-quality products and exceptional service. However, we understand that there may be instances where you may need to request a refund due to receiving a defective or damaged product. This Refund Policy outlines the procedures and conditions for requesting a refund.

Eligibility for Refund:

Customers may request a refund if they receive a product that is defective or damaged. To be eligible for a refund, customers must adhere to the following conditions:

  1. Notification Deadline: Customers must report the defect or damage within 3 days of receiving their order. Any requests made beyond this timeframe may not be eligible for a refund.
  2. Photographic Evidence: Customers must provide clear photographic evidence of the defect or damage to support their refund request. This helps us understand the issue and process your request faster.
  3. Product Return: In some cases, we may require the return of the defective or damaged product. We will provide instructions on how to return the product, and the return shipping cost will be covered by us.

How to Request a Refund:

To request a refund, follow these steps:

  1. Contact our customer support team by email info@wildprint.co.uk or phone number +44 7383959515.
  2. Provide your order number, a detailed description of the defect or damage, and attach clear photographs that clearly show the issue.
  3. Our customer support team will review your request and may ask for additional information if needed.
  4. If your refund request is approved, we will process the refund using the original payment method.

Refund Processing Time:

Refunds will be processed within 14 business days of approval. The exact time it takes for the refund to reflect in your account may vary depending on your payment provider.

Contact Information:

If you have any questions or need assistance with your refund request, please contact our customer support team at refunds@wildprint.co.uk or +44 7383959515.

Modifications to this Refund Policy:

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

By making a purchase from Wild Print, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Wildshirts, South Park Street, BanBurry OX16 9AA, info@wildprint.co.uk, +44 7383959515, www.wildshirts.co.uk.